Privacy Policy

1. Introduction

At Property Alert Service, your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you use our services. We operate in full compliance with the UK General Data Protection Regulation (UK GDPR).

2. Who We Are

Property Alert Service is a private company that offers a simplified setup service for the official Property Alertscheme provided by HM Land Registry. We are not affiliated with HM Land Registry, and we do not represent any government body.

Please note: The Property Alert Service is free to use via HM Land Registry. However, we charge an administration fee to create and manage the account on your behalf, making the process easier and more accessible for our customers.

3. Information We Collect

We may collect the following personal data when you use our services:

  • Full name

  • Email address

  • Home address

  • Property details to be monitored

  • Payment details (for the admin fee)

  • Communication records

4. How We Use Your Information

We use your personal information to:

  • Create and manage your Property Alert account with HM Land Registry

  • Notify you of updates and alerts related to your monitored properties

  • Process your payment and issue invoices

  • Respond to your enquiries

  • Ensure compliance with legal obligations

5. Legal Basis for Processing

We rely on the following legal bases:

  • Your consent

  • Performance of a service contract

  • Legal obligations

  • Legitimate interest in providing customer support

6. Third-Party Sharing

We only share your data with:

  • HM Land Registry (only for the purpose of creating your account)

  • Secure payment processors

  • Technical support services under data protection agreements

  • Authorities if legally required

We do not sell or rent your information to any third parties.

7. Data Storage and Retention

Your data is stored securely within the UK or EEA. We retain information only as long as necessary to fulfil the service or as required by law.

8. Your Rights

You have the right to:

  • Access the data we hold about you

  • Request corrections or updates

  • Request data deletion (where applicable)

  • Object to or restrict certain processing

  • Lodge a complaint with the Information Commissioner’s Office (ICO)

9. Cookies

We use minimal cookies necessary for website functionality. No marketing cookies are used unless you provide consent.

10. Security

We implement strict data security measures including:

  • SSL encryption

  • Secure payment handling

  • Restricted access to personal information

11. Disclaimer

We are an independent third-party service provider. While we facilitate access to the Property Alert Service, the official provider is HM Land Registry. You can register directly with them for free at gov.uk.

12. Updates to This Policy

We may update this Privacy Policy from time to time. All changes will be posted on this page with the effective date.

Last updated: 18 May 2025

13. Contact Us

For questions, concerns, or data requests, please contact:

Property Alert Service
Email: contact@propertyalertservice.org.uk
Website: https://propertyalertservice.org.uk